Cisco Customer Journey Platform Workforce Optimization Analytics – License – 1 Named Agent – A-CJP-NWFA
The Cisco Customer Journey Platform Workforce Optimization Analytics (CJP NWFA) helps you to optimize agent performance and improve customer satisfaction. It does this by providing insights into customer interactions and agent behavior, so that you can identify areas for improvement and make changes that will have a positive impact on your business.
CJP NWFA is a cloud-based solution that is easy to deploy and use. It can be integrated with your existing CRM and contact center systems, so that you can get a complete view of customer interactions.
Some of the benefits of using CJP NWFA include:
- Improved agent performance
- Increased customer satisfaction
- Reduced costs
- Improved customer engagement
If you are looking for a solution to improve agent performance and customer satisfaction, then Cisco Customer Journey Platform Workforce Optimization Analytics is the perfect choice for you.
Features and Benefits
- Cloud-based solution
- Easy to deploy and use
- Integrated with existing CRM and contact center systems
- Provides insights into customer interactions and agent behavior
- Helps you to identify areas for improvement
- Makes it easy to make changes that will have a positive impact on your business
