Cisco Unified Contact Center v. 8.5 Express Compliance Recording - License - 10 Seat - L-CCX-85-CR10SL=

Ensure regulatory compliance and gain valuable business insights with the Cisco Unified Contact Center Express Compliance Recording solution. This 10-seat license (L-CCX-85-CR10SL=) for version 8.5 provides a robust and reliable platform for capturing, storing, and retrieving all your customer interactions. Ideal for businesses subject to industry regulations or those seeking to improve customer service quality and agent performance, this solution empowers you to mitigate risk and optimize operations.

Key Benefits:

• Meet Regulatory Compliance: Capture and archive all customer interactions to meet industry mandates and avoid costly penalties.
• Reduce Disputes and Liability: Access irrefutable records of customer interactions to quickly resolve disputes and protect your business from liability.
• Enhance Customer Service Quality: Utilize recordings for quality monitoring and agent training, leading to improved customer satisfaction and loyalty.
• Gain Business Intelligence: Analyze recorded conversations to identify trends, understand customer needs, and optimize your contact center strategies.
• Simplified Management: Integrate seamlessly with your existing Cisco Unified CCX infrastructure for easy deployment and administration.

Features:

• 10 Concurrent Seat License: Supports recording for up to 10 agents simultaneously.
• Secure Storage: Provides secure and reliable storage of recorded interactions.
• Flexible Retrieval: Easily search and retrieve specific recordings based on various criteria.
• Centralized Management: Manage recordings and access reports from a centralized interface.
• Scalable Solution: Expand your recording capacity as your business grows.
• Compatibility: Designed for Cisco Unified Contact Center Express version 8.5.