Shipping & Returns
Shipping & Returns
Shipping Guide, Returns & Your Rights
How your order gets to you, and how returns work under UK consumer and business law.
Shipping
- Order processing: in-stock items ship within 1–2 business days of cleared payment. Quote-based and special-order items ship per the lead time on your quote.
- Carriers: DPD, DHL and UPS for parcels; palletised freight for servers, racks, UPS systems and heavy equipment.
- Tracking: emailed automatically the day your order ships.
- EU & international: we ship across the EU and worldwide; duties/taxes are the recipient's responsibility unless quoted DDP. US customers can buy locally at hssl.us.
- Freight deliveries are kerbside by default and require a signature — inspect before signing and note any damage on the delivery receipt.
Returns & RMA
- Request an RMA using the form below, including your order number and reason. We respond within 1 business day with your RMA number and return address.
- Ship it back in the original packaging using a tracked service. Items returned without an RMA number cannot be processed.
- Refund or replacement is issued within 5 business days of the item passing inspection; refunds go to the original payment method.
Your Rights
- Consumers — 14-day cancellation: under the Consumer Contracts Regulations 2013 you may cancel most online orders within 14 days of delivery and return goods for a refund (return carriage at your cost; goods must be unused and resalable).
- Consumers — faulty goods: under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality — faulty items qualify for repair, replacement or refund (short-term right to reject within 30 days).
- Business customers: returns of unwanted items are accepted within 30 days at our discretion and may carry a restocking fee; software licences once delivered/activated, subscriptions and custom-configured items are non-returnable unless defective. Manufacturer warranty applies thereafter — we'll help you register and claim.
- WEEE: we support responsible recycling of electrical equipment under the WEEE Regulations — ask us about take-back options when buying replacements.
Questions first? Call +44 330 043 2524.
