Cisco Unified Contact Center v. 8.5 Express Premium - License - 50 Seat - L-CCX-85-P-50SL=
Deliver exceptional customer service and optimize agent productivity with the Cisco Unified Contact Center Express Premium 8.5 - 50 Seat License (L-CCX-85-P-50SL=). This powerful solution empowers your business to provide personalized, efficient, and seamless customer interactions across multiple channels.
Key Benefits:
- Enhanced Customer Satisfaction: Provide personalized and efficient support through intelligent routing, integrated self-service options, and comprehensive agent tools.
- Improved Agent Productivity: Equip your agents with a unified desktop, streamlined workflows, and real-time access to customer information, enabling them to handle interactions effectively.
- Increased Operational Efficiency: Optimize resource allocation, monitor performance in real-time, and gain valuable insights into customer behavior with advanced reporting and analytics.
- Scalability and Flexibility: Easily scale your contact center to accommodate future growth and adapt to changing business needs with the flexible licensing model.
- Cost-Effectiveness: Reduce operational costs through improved efficiency, streamlined workflows, and optimized resource utilization.
Features:
- Multi-channel Support: Handle interactions across voice, email, chat, and social media.
- Intelligent Routing: Direct inquiries to the most qualified agent based on skills, availability, and customer needs.
- Integrated Self-Service: Empower customers to resolve issues independently with interactive voice response (IVR) and web self-service options.
- Real-time Reporting and Analytics: Monitor key performance indicators (KPIs) and gain valuable insights into customer behavior.
- Unified Agent Desktop: Provide agents with a single interface for managing all customer interactions.
- Computer Telephony Integration (CTI): Integrate with CRM systems to provide agents with complete customer profiles.
- Supervisor Tools: Monitor agent performance, provide real-time coaching, and ensure quality service delivery.
- Historical Reporting: Analyze historical data to identify trends, optimize performance, and make informed business decisions.
- 50 Seat License: Ideal for medium-sized businesses with up to 50 concurrent agents.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be ship to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
