Cisco Unified Contact Center v. 8.5 Express Workforce Manager - License - 25 Seat - L-CCX-85-WFM25SL=
Effectively manage and optimize your contact center operations with the Cisco Unified Contact Center Express (CCX) v8.5 Workforce Management (WFM) solution. This powerful tool empowers you to accurately forecast workload, schedule agents efficiently, and gain real-time insights into agent adherence, ultimately boosting productivity and enhancing customer satisfaction.
This license covers 25 agent seats and provides the necessary tools to streamline your workforce management processes. By accurately predicting call volumes and scheduling the right number of agents with the appropriate skills at the right times, you can minimize customer wait times and improve service levels.
Key Features and Benefits:
- Accurate Forecasting: Leverage historical data and sophisticated algorithms to predict future call volumes and anticipate staffing needs.
- Efficient Scheduling: Create optimized agent schedules that align with predicted demand, agent skills, and business requirements.
- Real-time Adherence Monitoring: Track agent adherence to schedules in real-time, identifying and addressing potential performance gaps.
- Improved Agent Productivity: Empower agents with clear schedules and performance insights, fostering a more productive work environment.
- Enhanced Customer Satisfaction: Reduce customer wait times and improve service levels by ensuring adequate staffing during peak periods.
- Reduced Operational Costs: Optimize staffing levels and minimize overstaffing, leading to significant cost savings.
- Scalability and Flexibility: Adapt to changing business needs with a scalable solution that can grow with your contact center.
- Integration with Cisco Unified CCX: Seamlessly integrates with your existing Cisco Unified CCX infrastructure for streamlined administration and reporting.
Product Specifications:
- Product Name: Cisco Unified Contact Center v. 8.5 Express Workforce Manager
- License Type: 25 Seat
- Part Number: L-CCX-85-WFM25SL=
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be ship to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
