HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h - for ProLiant DL110 Gen11 - H10RYE
Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.
- Primary Information
Product Description: HPE Pointnext Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site Type: Extended service agreement Service Included: Parts and labor Location: On-site Full Contract Period: 3 years Response Time: 4 hours Service Availability: 24 hours a day / 7 days a week Designed For: ProLiant DL110 Gen11 - General
Service Included: Parts and labor Location: On-site Full Contract Period: 3 years Response Time: 4 hours Service Availability: 24 hours a day / 7 days a week - Details
Service & Support: Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ Defective media retention - 3 years - Compatibility Information
Designed For: HPE ProLiant DL110 Gen11
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