Cisco WxCCE Acqueon LCM 2-Way SMS Add-on Concurrent Agent
These add-ons provide Cisco ® owned and managed solutions for Workforce Optimization (WFO), campaign management, messaging services, speech recognition, Text-To-Speech (TTS), and desktop and digital channels using technologies from third-party providers. While Cisco manages these solutions and provides tier-2 and tier-3 support, Customer configuration and tier-1 support of these add-ons is the responsibility of the Webex CCE authorized partner. Calabrio workforce management, recording, and quality management Calabrio provides workforce management, compliance recording, and quality monitoring capabilities.
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