Mellanox Gold Technical Support and Warranty for the NVIDIA SX6012 gateway upgrade licence, for 4 years. Mellanox is now part of NVIDIA, and this contract is delivered by NVIDIA's networking support organisation.
What's included
- Technical support 24x7, with a 30-minute technical response and a 4-hour relief goal for Priority 1 issues.
- Software updates and bug fixes for the covered software during the term, with help on installation, debugging, troubleshooting and tuning.
- Online knowledge base, documentation, web case management and the online training centre.
Contract details
| Programme | Mellanox Technical Support and Warranty (NVIDIA) |
|---|---|
| Support level | Gold |
| Support hours | 24x7 |
| Priority 1 target | 30-minute technical response and a 4-hour relief goal |
| Covered software | NVIDIA SX6012 gateway upgrade licence |
| Term | 4 years |
| Delivery | Electronic - registration details supplied after purchase |
| Part number | SUP-UPG-6012-GW-4G |
This is NVIDIA's legacy Mellanox support programme. For current NVIDIA networking products, NVIDIA Enterprise Business Standard and Business Critical support replace it - tell us your equipment and serial number and we will confirm the right contract.
Read the Mellanox Support and Services User Guide (PDF) (opens in a new tab)
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