Mellanox Silver Technical Support and Warranty (Partner Assist) for the NVIDIA UFM SDN appliance (high-availability), for 1 year. Mellanox is now part of NVIDIA, and this contract is delivered by NVIDIA's networking support organisation.
What's included
- Partner Assist: built for service partners who deliver first-line support to the end customer, backed by NVIDIA's senior networking support engineers.
- Advance hardware replacement: the replacement unit is air-shipped with priority within 24 hours of RMA assignment.
- Hardware warranty for the covered product throughout the term.
- Firmware and software updates and bug fixes, with help on debugging, troubleshooting, tuning and topology configuration.
- Online knowledge base, documentation, web case management and the online training centre.
Contract details
| Programme | Mellanox Technical Support and Warranty (NVIDIA) |
|---|---|
| Support level | Silver - Partner Assist |
| Hardware replacement | Advance replacement, shipped within 24 hours of RMA assignment |
| On-site option | Remote support |
| Covered product | NVIDIA UFM SDN appliance (high-availability) |
| Term | 1 year |
| Delivery | Electronic - registration details supplied after purchase |
| Part number | SUP-UFMSDN-HA-1SP |
This is NVIDIA's legacy Mellanox support programme. For current NVIDIA networking products, NVIDIA Enterprise Business Standard and Business Critical support replace it - tell us your equipment and serial number and we will confirm the right contract.
Read the Mellanox Support and Services User Guide (PDF) (opens in a new tab)
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Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
